Passer au contenu

Warehouse Return Instructions

If you wish to return an item to our warehouse:

1. Please download and complete the following Return Merchandise Authorization form (RMA):

2. Pack the unused item(s) securely in the original product packaging with all paperwork, parts, and accessories to ensure credit.

3. Ensure the Return Merchandise Authorization form (RMA) is with the item(s) being returned. Returns sent without a Return Authorization (RMA) form will not be accepted.

4. Send the return package to the following address:

Goltum Wholesale
3715 St-Laurent
Montreal, Quebec

Unauthorized returns will not be accepted.

Returns to our warehouse must be made via mail. In-Person returns are not accepted.

All returns are subject to a 25% restocking fee and inspection.

Shipping charges are not included in the return amount.

All transportation charges for returned merchandise are to be prepaid by the purchaser. We cannot accept C.O.D. deliveries.

All returns must be received within 30 days of the RMA issue date unopened in the original packaging.

All items must be returned unused, in original product packaging and with all paperwork, parts and accessories to ensure credit.

We recommend that you use an insured and traceable shipping method for your return package and that you keep the return tracking number for your records. We will not be responsible for damaged, misdirected or lost return packages.

To receive credit, items must be returned within 60 days of the order date. The postmark date of the return package will be considered the return date.

You can expect a refund, in the same form of payment originally used for the purchase, within 30 days of our receiving the returned item(s).

Credit for gift returns will be issued to the original purchaser.